Delivery
We work with the carriers PS Nachtdistributie, AGX and UPS. Depending on the size of the parcel and the logistics options at your location, we choose the most suitable shipping method.
UPS is mainly used in Belgium and Luxembourg, as well as when the parcel is too large for letterbox delivery or when a night safe is not available. If we receive your order before 16:00, UPS usually delivers your order the next working day before 17:00. For orders placed after 16:00, delivery follows on the next working day after that. You will be informed by e-mail if your parcel is shipped via UPS.
Our night couriers use a transshipment depot for Belgium and Luxembourg. Please therefore allow for an extra working day for delivery.
Once the parcel has been handed over to the carrier, we no longer have any influence on the final delivery time. Unfortunately, we cannot guarantee when an order will actually be delivered.
Do you really ship all products immediately?
Yes. Our daily goal is to ship orders placed before 16:00 on the same working day. However, it may happen that a product is out of stock or has to be specially ordered. In that case, you will receive an e-mail informing you that unfortunately we cannot deliver everything immediately. Of course, we do everything we can to complete the delivery as soon as possible. If you would prefer to order an alternative, please let us know. We are happy to help you find a suitable alternative.
Shipping costs
Within the Benelux
If the purchase value of your order is less than €250.00 excluding VAT, we charge €7.50 excluding VAT for shipping and administration costs with AGX or PS. If your order is shipped with UPS, a variable rate applies.
For orders with a purchase value of more than €250.00 excluding VAT, no shipping and administration costs are charged within the Benelux, unless you have special requirements regarding shipping. If you prefer a shipping method other than described above, we will always arrange this in consultation with you. Any additional costs are for the buyer’s account.
MaxGraft products are always delivered with shipping costs. The applicable rate of the carrier will be charged to you.
Outside the Benelux
For shipments outside the Benelux, no shipping costs are charged for a purchase value of more than €500.00 excluding VAT. For orders below this amount or for special shipping requests, a shipping rate applies in consultation. Any additional costs are for the buyer’s account.
MaxGraft products are always delivered with shipping costs. The applicable rate of the carrier will be charged to you.
